A two-location café stopped losing inventory to overnight equipment failures and lost sales to dead espresso machines by catching problems early.
The night the walk-in cooler quit, Marlowe & Finch lost a full weekend's inventory before anyone noticed at open — and had no record showing the compressor had been struggling for weeks.
When the espresso machine goes down during the morning rush, it's not a repair bill — it's the highest-margin hour of the day walking out the door.
Hood cleaning, filter changes and cooler temperature checks were somebody's job in theory, but nothing reminded anyone, and health-code logs were a scramble before inspections.
Every cooler, the espresso machines, ovens, dishwasher and ice machine got a QR label. Staff can report an issue the moment something feels off — no manager needed.
When the walk-in started running warm, a barista scanned it and tapped “Not cooling / warm.” Repeated reports surfaced the failing compressor before it quit for good.
Hood cleaning, filter changes, cooler temp logs and descaling are recurring PMs with reminders — so health-code tasks stop depending on memory.
Each piece of equipment carries its full service history, so pulling records for a health inspection takes minutes, not a frantic morning.
The login-free scan a tech sees
“Losing a walk-in overnight is the kind of mistake you only want to make once. Now the cooler basically tells us it's getting tired before it actually gives up.”
Start free, label your first machines before lunch, and see your own numbers instead of ours.